Terms of Service

Last updated: March 2026

1. About These Terms

These Terms of Service ("Terms") form a binding agreement between you and Reviewbot (ABN 71 397 328 521). They apply from the moment you create an account, start a free trial, or otherwise use the ReviewBot platform at reviewbot.au. By accessing or using ReviewBot, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the service.

2. Service Description

ReviewBot is an AI-powered platform that helps businesses manage their online reputation. By using our service, you authorise ReviewBot to access your Google Business Profile and perform actions on your behalf. The service includes:

  • AI Review Response Generation — automatically drafting professional responses to customer reviews using artificial intelligence
  • SMS Review Requests — sending text messages to your customers inviting them to leave a review for your business
  • Google Business Profile Management — syncing, displaying, and posting responses to your Google reviews
  • Analytics & Ranking Tracking — monitoring your review performance, star ratings, and local search ranking over time
  • SEO Health Monitoring — weekly audits of your website's search engine optimisation health, including technical issues and opportunities

3. Account & Access

To use ReviewBot, you must sign in using Google OAuth. This grants ReviewBot access to your Google Business Profile data, including your reviews and business information. You are responsible for maintaining the security of your Google account and must not share your login credentials or approval links with unauthorised parties.

Each ReviewBot account is intended for a single business. If you manage multiple businesses, each requires its own account. We reserve the right to suspend or terminate accounts that are shared or used in a manner inconsistent with these Terms.

4. Free Trial

ReviewBot offers a 14-day free trial on both the Pro and Pro+ plans. To start a trial, you must provide a valid payment method. During the trial period, you have full access to all features included in your chosen plan.

At the end of the 14-day trial, your subscription will automatically convert to a paid plan and your payment method will be charged unless you cancel before the trial period ends. You can cancel at any time from your billing dashboard with no obligation.

5. AI-Generated Content

ReviewBot uses artificial intelligence to generate draft responses to your customer reviews. These drafts are intended as a starting point and may be edited before posting. You acknowledge and agree that:

  • AI-generated content may occasionally contain inaccuracies, inappropriate phrasing, or errors. ReviewBot does not guarantee the accuracy, completeness, or suitability of any AI-generated response.
  • You are ultimately responsible for all content posted to your Google Business Profile, whether that content was auto-sent by ReviewBot or manually approved by you.
  • ReviewBot is not liable for any consequences arising from AI-generated content that is posted to your profile, including but not limited to reputational harm, customer complaints, or violations of Google's policies.

We strongly recommend reviewing AI-generated responses before they are posted, particularly when using auto-send features.

6. SMS Review Requests

ReviewBot allows you to send SMS messages to your customers requesting that they leave a review for your business. By using this feature, you acknowledge and agree to the following:

  • Consent is your responsibility. You must obtain valid consent from each recipient before sending an SMS review request. ReviewBot provides a mandatory consent checkbox that you must confirm before each send, creating an audit trail. However, the underlying obligation to hold genuine consent rests with you.
  • Spam Act 2003 compliance. SMS review requests are commercial electronic messages under the Spam Act 2003 (Cth). Both you (as the sender) and ReviewBot (as the platform facilitating the send) may be liable for non-compliance. You must ensure every message is sent with the recipient's consent and complies with Australian anti-spam legislation.
  • Message limits. ReviewBot enforces a maximum of 2 messages per customer per service event to prevent over-messaging.
  • Opt-out mechanism. Every SMS sent through ReviewBot includes a functional opt-out mechanism. You must not interfere with or circumvent the opt-out process. Recipients who opt out must not be contacted again through ReviewBot.

7. Data Processing Agreement

When you use ReviewBot to collect and process customer phone numbers for SMS review requests, the following data processing terms apply:

  • You are the data controller. You determine why and how customer personal data (such as phone numbers) is collected. You are responsible for having a lawful basis for collecting and using this data.
  • ReviewBot is the data processor. We process customer phone numbers solely on your instruction and only for the purpose of sending SMS review requests on your behalf.
  • Encryption. All customer phone numbers are encrypted using AES-256 encryption at rest.
  • Retention. Customer phone numbers are retained for a maximum of 90 days from the date of collection, after which they are anonymised. You may request earlier deletion at any time.
  • No secondary use. ReviewBot does not use customer phone numbers for any purpose other than fulfilling your SMS review requests. We do not sell, share, or otherwise disclose this data to third parties except as required by law.

8. Acceptable Use

You agree to use ReviewBot in a lawful, ethical manner. The following activities are strictly prohibited:

  • Review gating — selectively soliciting reviews only from customers you expect to leave positive feedback, or filtering out negative reviews
  • Incentivised reviews — offering discounts, freebies, or other incentives in exchange for reviews
  • Misleading content — posting fake reviews, impersonating customers, or publishing false or deceptive information
  • Automated abuse — using bots, scripts, or other automated tools to interact with the service in ways that could degrade performance or exploit features
  • Violation of Google policies — any use that breaches the Google Business Profile API Terms of Service or Google's review policies

We reserve the right to suspend or terminate your account immediately if we reasonably believe you are in breach of this acceptable use policy.

9. Billing & Subscriptions

ReviewBot offers three pricing tiers:

  • Free — limited features at no cost
  • Pro — $99 per month
  • Pro+ — $199 per month

All paid plans are billed monthly via Stripe on a month-to-month basis. There are no lock-in contracts or long-term commitments. You can cancel your subscription at any time from the billing dashboard in your account settings. Cancellation takes effect at the end of your current billing period.

As a general policy, we do not offer refunds. However, refund requests are considered on a case-by-case basis at our discretion. If you believe you are entitled to a refund, please contact us at support@reviewbot.au.

10. Intellectual Property

The ReviewBot platform, including its design, code, branding, and underlying technology, is owned by Reviewbot (ABN 71 397 328 521). You may not copy, modify, distribute, or reverse-engineer any part of the platform without our prior written consent.

You retain full ownership of your business data, including your reviews, business information, and customer data. AI-generated review responses created by ReviewBot for your account may be used freely by you without restriction.

11. Limitation of Liability

ReviewBot is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties, express or implied, regarding the reliability, accuracy, or availability of the service.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business opportunities. In particular, ReviewBot is not liable for:

  • Errors, inaccuracies, or inappropriate content in AI-generated responses
  • Downtime, outages, or interruptions to the service or to third-party APIs (including Google Business Profile)
  • Failures or changes in third-party services that ReviewBot depends on (Google, Stripe, SMS providers, etc.)
  • Consequences arising from your use of the SMS review request feature, including non-compliance with the Spam Act 2003

Our total aggregate liability to you for any and all claims arising from or related to these Terms or your use of ReviewBot is limited to the total fees you have paid to ReviewBot in the 12 months immediately preceding the event giving rise to the claim.

12. Dispute Resolution

If a dispute arises in connection with these Terms or your use of ReviewBot, the parties agree to follow this process:

  1. Informal resolution. Either party may notify the other of a dispute in writing. Both parties will attempt to resolve the dispute informally and in good faith within 30 days of the notice.
  2. Mediation. If the dispute is not resolved informally within 30 days, either party may refer the dispute to mediation administered by a mutually agreed mediator.
  3. Courts. If mediation does not resolve the dispute, either party may commence proceedings in the courts of Australia.

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our service, legal requirements, or business practices. When we make material changes, we will notify you via email and through an in-app notification.

Your continued use of ReviewBot after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you should stop using the service and cancel your subscription.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Australia for any proceedings arising out of or in connection with these Terms.

15. Contact

If you have any questions about these Terms, please contact us: